Frequently Asked Questions (FAQs) BAMC Training Website

GENERAL ACCESS

  1. How do I log in to the training website / Learning Course?
    • Visit https://training-adventisthealth-bcd.com/ and Log-in or Sign-up using your adventisthealth-bcd.com email address and choose the training you want to access.
    • For new users: Log in using via google and use your company email address and enable the 2 Factor authentication.
  2. Can I use my personal email to register?
    • No, The course can be access after you log in to your account using your johndoe@adventisthealth-bcd.com email and enter your password for inhouse related trainings.
  3. What should I do if I forget my password?
    • If you forgot your company email password, try signing in with Google and make sure your corporate email has 2-Factor Authentication enabled. You can reset your password directly through your Google account. If you need more help, please contact the IT Department for assistance.
  4. Why can’t I access the site even if I’m using my company email?
    • If you can’t access the site even with your company email, first check your internet connection, try opening it in another browser, or copy and paste the link directly into your browser. If it still doesn’t work, clear your browser cache and make sure your account is already activated. For further help, reach out to our IT or Training Team.
    • Make sure that the default email address is the company email.
  5. Where can I find and download my course certificate after completing the course?
    • You can view and download your certificate at the bottom part of your completed modules.
    • Or, go to your profile, click on ‘Edit Profile,’ then scroll down to the Course Info section. From there, you’ll be able to view and download your certificate.
  6. Why haven’t I received my certificate even after completing the online modules?
    • Some courses require face-to-face training in addition to the online modules. Your certificate will only be released once you have successfully completed the face-to-face requirement.
    • Review the memos and requirement of the respective courses.

LEARNING MODULES & COURSES

  1. How do I enroll in a course?
    • Click the course from the “Training courses” you wish to take. Click “Enroll Now” below to start the course.
  2. What if I can’t proceed to the next module?
    • Make sure you click the “Mark Complete” button before you can move on. This ensures the system records your progress.
    • Go back to the module you just finished, scroll down to the bottom, and click ‘Mark Complete.’ The next module will only unlock once this is done.
    • If there is a video, make sure you have fully watched the video without interruption before clicking “Mark Complete”.
  3. Are the modules self-paced, or do they have deadlines?
    • All modules are self-paced, and must be completed before the deadlines. Check the course details, memos or announcements for deadlines.
  4. Can I retake a module or quiz if I don’t pass on the first try?
    • Yes. You can usually retake test and review the modules until you achieve the passing score. If retakes are limited, it will be clearly indicated in the course instructions.
  5. Will I receive a certificate after completing a course?
    • Yes. Once you successfully complete the required modules, you’ll be able to download your certificate of completion. Review the Memos and Training details if that training have other specific requirements for completion.
  6. How do I know if I’ve completed all the requirements?
    • Your dashboard will show your progress. Once all modules, test, and evaluations are completed, the course will be marked as “Completed” or “100% Complete”.

TECHNICAL SUPPORT

  1.  What should I do if a video or activity does not load properly?
    • First, refresh the page. If it still doesn’t work:
      • Check your internet connection.
      • Try another browser.
    • If the problem continues, please contact IT Support and Training and Development.
  2. Who do I contact if I encounter a technical issue?
  3. How do I fix slow loading or login problems?
    • Check your internet speed, use a recommended browser, and close any other applications using bandwidth. Clearing your cache/history may also help.

DATA PRIVACY & SECURITY

  1. What personal information does the system collect about me?
    • The system records your name, company email, training progress, test results, and completion status. No sensitive personal details (like passwords or financial data) are stored.
  2. How is my learning progress tracked?
    • Your progress is automatically recorded by the system whenever you complete a module, test, or course activity.
  3. Who can see my training results?
    • Your results are visible only to you, the Training and Development Team, and your department head and other Government Regulating bodies required for compliance and reporting.
  4. Is my data safe on this platform?
    • Yes. The system follows company data privacy standards, and your information will only be used for training and development purposes.

SYSTEM UPDATES & NOTIFICATIONS

  1. Will I be notified if there are system updates or downtime?
    • Yes. You’ll receive advance notice through your company email and the announcements section on the training website.
  2. What should I do if I experience errors after a system update?
    • First, refresh the page or clear your browser cache/history. If problems continue, report the issue to IT Support and Training and Development.
  3. Where can I find the announcements about the new features or training courses?
    • Updates will be given through your Department Managers or watch out for notices sent to your company email.

OTHER QUESTIONS

  1. Can I suggest a new topic or course for the training website?
  2. Can I access the training website outside of office hours?
    • Yes. The system is available 24/7, so you can learn anytime that works best for you.
  3. Does completing the modules affect my performance evaluation?
    • If a course has a deadline and you don’t complete it, you and your department manager will be notified. You may be required to visit the office will be given the opportunity to explain their non-compliance to the training. You are also to re-enroll and complete the course in a given time frame.

Online Learning Access Guidelines and User Agreement

Online Learning Access Guidelines and User Agreement

  1. Introduction
    • Our self-paced online learning website is here to support your growth and learning journey.
    • It’s designed to make gaining knowledge easier and more flexible for you, while also keeping your information, our systems, and company data safe and secure.
  2. Access and Account Use
    • Access to the learning platform is strictly through your official company email account.
    • Sharing login details with others (inside or outside the company) is not allowed. Each employee is responsible for keeping their account secure.
    • If you suspect any unauthorized use of your account, report it immediately to the IT or Training and Development Coordinator.
  3. Learning Guidelines
    • Employees MUST complete the modules at their own pace, within the timelines provided by the Training and Development.
    • Respectful use of the platform is expected at all times. Do not upload, share, or post inappropriate content.
    • Completion of modules, Test, and activities will be tracked to support training records and certifications.
  4. Data Privacy and Confidentiality
    • In compliance with RA-10173 also known as the Philippine Data Privacy Act of 2012. BAMC Applied Learning Institute recognizes its responsibility to secure and protect the collected information from the participants.
    • Your personal data and privacy are important to us. BAMC Applied Learning Institute assures all participants that the personal data you provide us will be handled properly and protected at all times.
    • As part of the training program we provide, gathering of personal information is necessary. We will be collecting personal information through online registration form to fill out needed for the training.
    • There may be instances when your personal information will be shared to accredited government and private institution for a specific purpose we will ensure that your information is handled properly.
    • Your personal information is valuable to us and as such as we ensure that it is protected from possible threats, both online and offline. BAMC Applied Learning Institute has established the employed trained personnel to ensure that your data is safe and secured.
    • When your personal information is deemed to be no longer necessary for the intended purpose for which it as obtained, we will dispose of it in a secure manner that would prevent it form further processing, unauthorized access, or disclosure.
  5. System Updates and Improvements
    • From time to time, the system may undergo updates or improvements to enhance your learning experience (e.g., new features, security patches, design changes).
    • You will be notified in advance through your company email about scheduled updates or downtime.
    • If you encounter issues after an update, you may follow these steps:
      • Refresh or clear your browser cache.
      • Check your internet connection.
      • Contact the IT Helpdesk or Training Team for support.
    • Temporary disruptions may happen during updates, but solutions will be communicated promptly.
  6. Responsibilities of Employees
    • Use the platform honestly—do not attempt to bypass or manipulate assessments.
    • Protect your login credentials as you would protect other company systems.
    • Provide feedback on technical issues or suggestions to help us improve the system.
  7. Agreement and Acceptance
    • By logging in with your company email and using the self-paced online learning website, you:
      • Acknowledge that you have read, understood, and agreed to follow this Guidelines and Agreement.
      • Consent to the collection and use of your data as described above.
      • Accept that violations of this agreement may result in restricted access, retraining, or administrative action, depending on the situation.
  8. Contact for Support